Terms & Conditions for Holistic Therapy Calgary

Effective Date: July 12, 2025

Welcome to Holistic Therapy Calgary ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website (holistictherapycalgary.ca), services, and any related content or materials. By accessing our website, booking sessions, or using our services—including individual therapy, couples therapy, group therapy, and related holistic mental health support—you agree to be bound by these Terms. If you do not agree, please do not use our services.

We may update these Terms from time to time. Changes will be posted on our website with the new effective date. Your continued use constitutes acceptance of the revised Terms.

1. Description of Services

We provide professional therapy services tailored to mental health needs, such as anxiety and depression management, stress relief, life transitions, self-esteem issues, communication in relationships, conflict resolution, trust building, shared experiences in groups, peer support, social skills development, and cost-effective wellness options. Services are delivered by licensed therapists in one-on-one, couples, or group formats, either in-person at our Calgary location or virtually.

All services are for informational and therapeutic purposes only and do not constitute medical advice. We are not a substitute for emergency services; in crises, contact local emergency resources (e.g., 911 in Canada).

2. Eligibility and User Responsibilities

You must be at least 18 years old or have parental/guardian consent to use our services. You agree to:

Provide accurate, complete information during registration or booking. Maintain the confidentiality of any account credentials. Use services only for lawful purposes and in compliance with these Terms. Not misuse our website (e.g., no hacking, spamming, or unauthorized data collection). Respect therapist-client boundaries and ethical guidelines.

We reserve the right to refuse or terminate services if these responsibilities are violated.

3. Appointments and Cancellations

Appointments are scheduled via our website, email, or phone. We require at least 24-48 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a full session fee. We may cancel or reschedule due to unforeseen circumstances, providing reasonable notice.

4. Payments and Fees

Fees for services are outlined during booking or consultation. Payment is due at the time of service or as agreed. We accept major credit cards and other methods via secure third-party processors. All fees are non-refundable except in cases of our cancellation. Prices may change with notice.

Overdue payments may result in service suspension. You are responsible for any taxes or additional charges.

5. Confidentiality and Privacy

We prioritize your confidentiality in line with professional ethics and laws. For details on data handling, refer to our Privacy Policy. Note that confidentiality has limits, such as in cases of harm to self/others or legal requirements.

6. Disclaimers and Limitations of Liability

Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee outcomes from therapy, as results depend on individual effort and circumstances.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from your use of our services, even if advised of the possibility. Our total liability shall not exceed the fees paid for the specific service in question.

We are not responsible for third-party content, links, or services accessed through our website.

7. Intellectual Property

All content on our website, including text, graphics, logos, and materials provided during sessions, is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without written permission, except for personal, non-commercial use.

8. Termination

We may terminate or suspend your access to services at any time for violations of these Terms, non-payment, or other reasons, with or without notice. Upon termination, any outstanding obligations (e.g., payments) remain.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Alberta, Canada, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Calgary, Alberta. We encourage informal resolution first—contact us to discuss concerns.

10. Miscellaneous

If any provision of these Terms is deemed invalid, the remainder remains enforceable. These Terms constitute the entire agreement between you and us, superseding prior understandings.

11. Contact Us

For questions about these Terms, please contact us at:

Email: [email protected] Phone: (368) 338-6947 Address: Holistic Therapy Calgary 3000, 421 7th Ave SW TD Canada Trust Tower Calgary, AB T2P 4K9

Thank you for choosing Holistic Therapy Calgary. We are dedicated to supporting your well-being.