Effective Date: July 12, 2025
At Holistic Therapy Calgary ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). This policy applies to information collected through our website (holistictherapycalgary.ca), during therapy sessions, via email, phone, or in-person interactions.
By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this policy. If you do not agree, please do not provide your information or use our services.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us, such as:
Contact Information: Name, email address, phone number, mailing address, and other details you share when booking appointments, subscribing to newsletters, or contacting us. Health and Therapy-Related Information: Details about your mental health, medical history, personal background, and therapy goals, shared during individual, couples, group therapy sessions, or consultations. Payment Information: Billing details, including credit card information (processed securely through third-party providers). Website Usage Data: Automatically collected information like IP address, browser type, device information, pages visited, and timestamps via cookies and analytics tools (see Section 8). Other Information: Feedback, survey responses, or information from referrals.
We only collect information necessary for providing our holistic therapy services, including anxiety and depression management, stress relief, life transitions, self-esteem building, couples communication, conflict resolution.
2. Use of Personal Information
We use your personal information for:
Providing and scheduling therapy sessions, consultations, and follow-ups. Communicating with you about appointments, services, promotions, or updates. Processing payments and managing billing. Improving our services through internal research and analysis (anonymized where possible). Complying with legal obligations, such as record-keeping for therapeutic purposes. Ensuring the safety and well-being of clients, including in cases of imminent harm (as per ethical guidelines from bodies like the College of Alberta Psychologists).
We do not use your information for purposes unrelated to our services without your explicit consent.
3. Disclosure of Personal Information
We do not sell or rent your personal information. Disclosure may occur:
To third-party service providers (e.g., payment processors, scheduling software, or secure cloud storage providers) who assist in our operations, bound by confidentiality agreements. In emergencies, such as to prevent harm to you or others, as required by law or professional standards. To regulatory bodies or law enforcement if mandated by subpoena, court order. In the event of a business transfer, merger, with safeguards for your data.
We ensure all disclosures comply with privacy laws and are limited to what is necessary.
4. Security Measures
Your privacy is a priority. We employ reasonable safeguards, including:
Encryption for data transmission (e.g., SSL on our website). Secure servers and access controls for stored information. Staff training on confidentiality and data protection. Regular security audits.
While no system is infallible, we strive to protect against unauthorized access, loss, or breach. In case of a data incident, we will notify affected individuals as required by law.
5. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined, or as required by law (e.g., health records may be kept for 10 years under Alberta's Health Information Act). When no longer needed, information is securely destroyed or anonymized.
6. Your Rights: Access, Correction, and Withdrawal
You have the right to:
Access your personal information we hold. Request corrections if inaccurate. Withdraw consent for certain uses (though this may limit services). Lodge a complaint with us or the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact us (see Section 10). We will respond within 30 days, subject to legal exceptions.
7. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect information from minors without parental involvement. If we discover such data, it will be deleted.
8. Cookies and Website Analytics
Our website uses cookies, web beacons, and tools like Google Analytics to enhance user experience, track visits, and gather non-personal data. You can manage cookies via your browser settings. For details, see our Cookie Policy] (if separate; otherwise, note: We use essential cookies for functionality and optional ones for analytics. Opt-out via browser or tools like Google's opt-out.
9. Changes to This Policy
We may update this policy to reflect changes in laws or practices. Revisions will be posted on our website with the new effective date. Continued use constitutes acceptance.
10. Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal information, please contact our Privacy Officer at:
Email: [email protected] Phone: (368) 338-6947 Address: Holistic Therapy Calgary 421 7th Ave SW TD Canada Trust Tower Calgary, AB T2P 4K9
Thank you for trusting Holistic Therapy Calgary with your well-being. Your privacy matters to us.